Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services. We are committed to protecting your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit a contact form
• Email address for correspondence
• Phone number if you choose to provide it
• Any other information you choose to share in messages or inquiries

We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your requests
• Communicate with you about products, services, and updates
• Improve our website and services
• Analyze usage patterns and trends
• Protect against fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and conducting business
• When required by law or to protect our legal rights
• In connection with a business transfer, such as a merger or acquisition
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing
• The right to data portability

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Third-Party Services

We may use third-party services to improve our website functionality and user experience:

• Google Analytics for website traffic analysis and user behavior insights
• Google Maps API for displaying our business location
• Google Ads for conversion tracking and remarketing (subject to your consent)

These services may collect information about your visit to our website. Please review the privacy policies of these third-party services for more information about their data practices.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

134 Prince St, New York, NY 10012, United States
Phone: +12122741160
Email: workspace@candlesecocraft.world