Return Policy

Our Commitment to Quality

We stand behind the quality of our workspace objects. Each piece is carefully crafted and inspected before shipping. If you are not satisfied with your purchase, we offer a return policy to ensure your confidence in our products.

Return Period

You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be:

• In original, unused condition
• In original packaging with all tags and labels attached
• Accompanied by proof of purchase
• Free from damage, wear, or alteration

Non-Returnable Items

Certain items cannot be returned for hygiene or customization reasons:

• Custom or personalized items made to your specifications
• Items marked as final sale
• Items that have been used or show signs of wear
• Items without original packaging or documentation

How to Initiate a Return

To start a return, please follow these steps:

• Contact us at workspace@candlesecocraft.world or call +12122741160 within 30 days of receiving your order
• Provide your order number and reason for return
• Receive return authorization and shipping instructions
• Pack the item securely in its original packaging
• Ship the item to the address provided in your return authorization

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

If your return is due to a defect or shipping error on our part, we will provide a prepaid return shipping label.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days.

Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process.

Inspection Period

We encourage you to inspect your items upon receipt. If you notice any issues, please contact us within 48 hours so we can address the problem promptly.

Care and Maintenance

Our workspace objects are designed for longevity when properly maintained. Care instructions are included with each product. Items showing damage from improper care or maintenance may not be eligible for return or warranty coverage.

Questions About Returns

If you have questions about our return policy or need assistance with a return, please contact us:

134 Prince St, New York, NY 10012, United States
Phone: +12122741160
Email: workspace@candlesecocraft.world